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January 25, 2010                                                 

BC Edition
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Are you considering some personnel changes in your organization? If you're about to drop the axe, make sure you're doing so for the right reasons. As PetSmart recently found out, getting rid of an employee without sufficient cause can cost you through bad press and negative word of mouth. For the full story from Inc., click here. 
 
This week: 10 breakthrough PR techniques, 8 rules for good customer service, The more you know the more you'll sell, Small business lessons from Tiger Woods, Innovation's accidental enemies, The productivity dilemma, and more... 
  
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10 breakthrough PR techniques
Forget trade shows, advertising, even direct marketing - the best bang for the corporate marketing buck is public relations, but only if you know what you're doing. Unfortunately, most companies don't have the secret PR sauce and, frankly, the same is true of far too many agencies. 
Achieving Excellence
 SALES & MARKETING POWERED BY ACHIEVING EXCELLENCE - WHO WE ARE
8 rules for good customer service
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. 
The more you know, the more you'll sell
Some companies base everything they do on stats, surveys, and detailed market research, while others choose to follow their instincts and rely solely on hunches or their own personal opinions when making strategic decisions. While both can be effective, going with your gut can be a risky move that may leave you second-guessing your decisions and jeopardizing the financial well-being of your business.  
Small business lessons from Tiger Woods
Have you had your fill of the Tiger Woods story yet? If not, you're in luck. It continues to pop up in the news cycle even after all these weeks. It didn't have to be this way.
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TECHNOLOGY & INNOVATION POWERED BY  VELVET PUMPKIN - SEE AD BELOW
Innovation's accidental enemies
For many companies, innovation is the stuff of fairy tales: fanciful ideas and lurking dangers - all of it unconnected to reality. So it's no surprise that we find it such a struggle. Innovation is killed with the two deadliest words in business: Prove it.
The productivity dilemma: To do or not to do
Many productivity and time-management experts say the most helpful list you may ever create is one outlining what not to do. By taking a realistic look at how you spend your time, you can determine which activities don't yield valuable results in return for the time and effort they require. Then you can cut those time-wasters out of your life.
If you're in business, you're in sales
In today's competitive marketplace, the difference between success and failure often comes down to how well you can sell. And whether you lead a team of salespeople or are running your own business; improving your selling skills, increasing your leads & conversions, and closing more accounts can have a huge impact on your bottom line. 
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