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February 9, 2009                                                 

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Question? Comment? Article suggestion or submission?
  
Greetings!
 
How important is customer service when new business is harder to come by?  At a time when many of your customers are being faced with dwindling budgets and aggressive discounts from your competitors, it's everything. Read the full story in A Little TLC Can Save the Day.
 
Also this week we offer 10 rules for an optimum marketing strategy in Marketing in a Recession: 10 Things to Remember and show you how thinking smaller can help your business in Managing Along the Cutting Edge. Enjoy the issue.
A little TLC can save the day
Small operations neglect customers at their peril, especially as the economy goes south... 
 
Averting DIY Disaster: Beware the Ikea effect 
 
Making something with your own hands instills a certain pride: No matter how crappy that table is, it's your table, and it's special, damn it! But what happens when that same mindset takes place in a business?
Managing along the cutting edge
 
Think smaller: Most CEOs have strategies for good times. This recession will require a new set of skills.   
75 ways to cut costs now!
 
Looking to make your business leaner without cutting too deep? From marketing to HR to technology, try these tactics for trimming the fat without cutting any muscle.
Marketing in a recession: 10 things to remember
These are frightening times for any CMO. Financial markets are in chaos and now the real economy seems to be taking a nosedive. How should you be prepared to react? What's the optimum marketing strategy in a recession? Here are 10 important rules for dealing with the downturn:
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